Selected work · public products · enterprise delivery

Systems built to move from idea to impact.

A project portfolio spanning public AI products, enterprise platform transformation, low-code applications, intelligent automation, cybersecurity, product testing and resilient SaaS operations.

10K+CyberGPT conversations
6,000+digital environments transformed
25,000+users supported at platform scale
13selected projects and programmes

02 Platforms, products & service design

More selected project work.

Practical solutions addressing operational needs through platform transformation, automation, integration, governance and continuous service improvement.

05Discovery & architecture

AI · Knowledge Management · Service design

Enterprise RAG support assistant

Led the feasibility phase for an institution-wide AI support assistant using retrieval-augmented generation, trusted knowledge sources, workflow automation and responsible AI governance. The work defined the business need, user and technical requirements, platform options, integration scope, stakeholder model and a phased delivery approach.

Outcome

Proposed a secure, role-aware approach for helping users access approved knowledge and services across SharePoint, learning platforms and other relevant institutional systems.

RAGAI AgentsOpenAI APICopilot StudioAzuren8nResponsible AI
06Application suite

Power Platform · Mobile experience

Student induction & live administration Power Apps

A paperless mobile scavenger hunt delivered through two connected Power Apps: a student-facing app that guides students through enrolment and induction using QR checkpoints, progress tracking, push notifications and controlled prize verification, and a staff-facing app for managing and monitoring the experience.

Outcome

The two-app solution delivered a significant improvement in the student experience, engagement and satisfaction during enrolment and induction. Live engagement data also gave staff a clearer understanding of student needs, enabling them to identify participation issues, recognise students requiring additional support and respond much more quickly.

Student ExperiencePower AppsPower AutomateSharePointQR workflowsAccessibility
07Operational automation

Automation · Analytics · Integration

Workflow automation & service intelligence

Developed a portfolio of Power Automate and Power BI solutions supporting helpdesk analysis, urgent notifications, cloud-service monitoring and faster operational decision-making.

Outcome

Included Microsoft Forms and API integrations that provisioned LMS sandbox environments and automated user enrolment, reducing repetitive administration and improving response times.

Power AutomatePower BIMicrosoft FormsAPIsLMS
08Platform migration

Microsoft 365 · Knowledge management

SharePoint knowledge platform

Led the migration of a public WordPress and CampusPress knowledge base to a secure, staff-facing SharePoint Online platform. The work included redesigned information architecture, improved navigation and search, clearer content ownership and stronger platform governance.

Outcome

Improved accessibility, searchability and management of institutional guidance used across a multi-site organisation and its partner network.

SharePoint OnlineMicrosoft 365Information architectureAccessibilityGovernance
09Published extension

Browser tooling · SaaS productivity

Institutional administration Chrome extension

Developed a Chrome extension that brought frequently used SaaS administration areas into one curated launcher for relevant departments and platform administrators.

Outcome

Enabled users to send highlighted webpage text directly into contextual searches within supported platforms through Chrome’s right-click menu, reducing navigation and lookup time.

Chrome ExtensionContext menusSaaS AdministrationUser Experience
10Enterprise implementation

Student Systems · Governance · Service Transition

SITS: Vision implementation, testing & integration assurance

Led test strategy, training, change readiness and Blackboard integration for the implementation of the university’s SITS: Vision student-record system, with responsibility for final testing sign-off.

Outcome

Established governance, testing and assurance processes covering admissions, curriculum management, student records and controlled transition into operational service.

SITS: VisionTest strategyTrainingIntegrationGovernance
11Interim operational solution

Power Apps · Staff Experience

Personal tutoring interaction portal

Developed an interim Power Apps solution that enabled authorised staff to locate relevant student records and log one-to-one tutoring interactions when the existing system could not support the required process.

Outcome

Supported interaction-type and date capture, optional Microsoft Teams meeting creation and Outlook calendar integration, while helping demonstrate the requirements for a purpose-built future service.

Power AppsMicrosoft TeamsOutlookWorkflow DesignInteraction logging
12Service resilience

SaaS operations · Governance

SaaS data retention, archiving & backup controls

Designed service processes and operational controls for retention, archiving and backup across cloud SaaS platforms, aligned with data ownership, auditability and recovery requirements.

Outcome

Balanced compliance, restore readiness, platform constraints and storage costs through documented policies and repeatable operational procedures.

Data retentionArchivingBackupRecoveryGovernance
13Selected beta programmes

Hardware · Software · Product evaluation

Hardware & software beta testing

Selected through application-based private and closed testing programmes, alongside participation in public betas, to evaluate pre-release computing devices, smart-home security products, networking hardware, mobile applications and interactive software. Testing included structured scenarios, real-world use, compatibility and usability assessment, issue identification and written feedback.

Testing experience includes programmes operated by major global technology, smart-home, networking, public-sector and interactive-entertainment organisations. Participation does not imply endorsement, partnership or an ongoing commercial relationship.

Outcome

Provided product teams with independent, practical observations and reproducible feedback to support their evaluation of usability, reliability and hardware or software behaviour before wider release, while maintaining the confidentiality of restricted programmes and unreleased product information.

Beta TestingHardware EvaluationSoftware TestingTest ScenariosIssue ReportingUsability

Code, experiments & technical work

Continue exploring on GitHub.

Repositories and technical projects from across the MHSEA portfolio.
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