05Discovery & architecture
RAG
AI · Knowledge Management · Service design
Enterprise RAG support assistant
Led the feasibility phase for an institution-wide AI support assistant using retrieval-augmented generation, trusted knowledge sources, workflow automation and responsible AI governance. The work defined the business need, user and technical requirements, platform options, integration scope, stakeholder model and a phased delivery approach.
OutcomeProposed a secure, role-aware approach for helping users access approved knowledge and services across SharePoint, learning platforms and other relevant institutional systems.
RAGAI AgentsOpenAI APICopilot StudioAzuren8nResponsible AI
06Application suite
QR
Power Platform · Mobile experience
Student induction & live administration Power Apps
A paperless mobile scavenger hunt delivered through two connected Power Apps: a student-facing app that guides students through enrolment and induction using QR checkpoints, progress tracking, push notifications and controlled prize verification, and a staff-facing app for managing and monitoring the experience.
OutcomeThe two-app solution delivered a significant improvement in the student experience, engagement and satisfaction during enrolment and induction. Live engagement data also gave staff a clearer understanding of student needs, enabling them to identify participation issues, recognise students requiring additional support and respond much more quickly.
Student ExperiencePower AppsPower AutomateSharePointQR workflowsAccessibility
07Operational automation
AUTO
Automation · Analytics · Integration
Workflow automation & service intelligence
Developed a portfolio of Power Automate and Power BI solutions supporting helpdesk analysis, urgent notifications, cloud-service monitoring and faster operational decision-making.
OutcomeIncluded Microsoft Forms and API integrations that provisioned LMS sandbox environments and automated user enrolment, reducing repetitive administration and improving response times.
Power AutomatePower BIMicrosoft FormsAPIsLMS
08Platform migration
SP
Microsoft 365 · Knowledge management
SharePoint knowledge platform
Led the migration of a public WordPress and CampusPress knowledge base to a secure, staff-facing SharePoint Online platform. The work included redesigned information architecture, improved navigation and search, clearer content ownership and stronger platform governance.
OutcomeImproved accessibility, searchability and management of institutional guidance used across a multi-site organisation and its partner network.
SharePoint OnlineMicrosoft 365Information architectureAccessibilityGovernance
09Published extension
EXT
Browser tooling · SaaS productivity
Institutional administration Chrome extension
Developed a Chrome extension that brought frequently used SaaS administration areas into one curated launcher for relevant departments and platform administrators.
OutcomeEnabled users to send highlighted webpage text directly into contextual searches within supported platforms through Chrome’s right-click menu, reducing navigation and lookup time.
Chrome ExtensionContext menusSaaS AdministrationUser Experience
10Enterprise implementation
QA
Student Systems · Governance · Service Transition
SITS: Vision implementation, testing & integration assurance
Led test strategy, training, change readiness and Blackboard integration for the implementation of the university’s SITS: Vision student-record system, with responsibility for final testing sign-off.
OutcomeEstablished governance, testing and assurance processes covering admissions, curriculum management, student records and controlled transition into operational service.
SITS: VisionTest strategyTrainingIntegrationGovernance
11Interim operational solution
1:1
Power Apps · Staff Experience
Personal tutoring interaction portal
Developed an interim Power Apps solution that enabled authorised staff to locate relevant student records and log one-to-one tutoring interactions when the existing system could not support the required process.
OutcomeSupported interaction-type and date capture, optional Microsoft Teams meeting creation and Outlook calendar integration, while helping demonstrate the requirements for a purpose-built future service.
Power AppsMicrosoft TeamsOutlookWorkflow DesignInteraction logging
12Service resilience
DATA
SaaS operations · Governance
SaaS data retention, archiving & backup controls
Designed service processes and operational controls for retention, archiving and backup across cloud SaaS platforms, aligned with data ownership, auditability and recovery requirements.
OutcomeBalanced compliance, restore readiness, platform constraints and storage costs through documented policies and repeatable operational procedures.
Data retentionArchivingBackupRecoveryGovernance
13Selected beta programmes
BETA
Hardware · Software · Product evaluation
Hardware & software beta testing
Selected through application-based private and closed testing programmes, alongside participation in public betas, to evaluate pre-release computing devices, smart-home security products, networking hardware, mobile applications and interactive software. Testing included structured scenarios, real-world use, compatibility and usability assessment, issue identification and written feedback.
Testing experience includes programmes operated by major global technology, smart-home, networking, public-sector and interactive-entertainment organisations. Participation does not imply endorsement, partnership or an ongoing commercial relationship.
OutcomeProvided product teams with independent, practical observations and reproducible feedback to support their evaluation of usability, reliability and hardware or software behaviour before wider release, while maintaining the confidentiality of restricted programmes and unreleased product information.
Beta TestingHardware EvaluationSoftware TestingTest ScenariosIssue ReportingUsability